Job description

Key Responsibilities & Duties

• Customer Service: Resolving customer queries, complaints, and addressing concerns in a professional manner.
• Data Management: Maintaining accurate, up-to-date records of customer interactions, conversations, and sales in a database/CRM.
• Following Scripts: Utilizing approved scripts to ensure consistent messaging while adapting to customer needs.
• Follow-ups: Contacting leads to foster relationships and close sales deals. 

   

• Outbound/Inbound Calls: Conducting cold calls to potential customers and handling inbound inquiries.
• Sales & Lead Generation:

   Explaining product features, benefits, and pricing to convert prospects into customers.

Requirements & Skills

• Communication: Excellent verbal and written communication skills (English and local languages).
• Interpersonal Skills: Strong persuasion, negotiation, and active listening abilities.
• Technical Skills: Basic computer proficiency and familiarity with CRM software.
• Professionalism: High patience, tenacity, and ability to handle rejection or high-pressure situations.
• Education: High school diploma or equivalent; relevant experience is often preferred. 

   

Common Performance Targets

• Number of calls made per day.
• Number of leads generated.
• Conversion rate (sales closed).