Job description

Key Responsibilities

• Outbound Calling: Initiate calls to prospective leads to promote products, services, or fundraising efforts. [1, 2]
• Inbound Support: Handle incoming calls from customers, addressing inquiries, grievances, and service issues. [1, 2]
• Lead Qualification: Assess customer needs, pitch appropriate offerings, and transfer qualified leads to the sales team. [1, 2]
• Data Management: Record all call details and maintain accurate customer databases using CRM (Customer Relationship Management) software. [1, 2]
• Target Achievement: Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs) like call volume, conversion rates, and sales targets. [1, 2]
• Follow-ups: Schedule and execute follow-up calls with prospects to nurture leads and ensure customer satisfaction. [1, 2]